Hotel Policies

Check-in	From 14:00
Check-out	Until 10:00
Cancellation/Prepayment	Cancellation and prepayment policies can vary depending on the selected room type.
Accepted credit cards	American Express Visa Euro/Mastercard Diners Club Eftpos JCB

Important Information

Please note that cash is not accepted at the property All payments by must be made by credit card Credit card: Please note that there is a 1% credit card surcharge EFTPOS does not incur these charges A valid ID must match the credit card upon check in Please note that this property requires a credit card pre-authorisation upon booking Please ensure your credit card has sufficient funds to ensure your reservation is secure Payment: Payment for your stay is required on arrival along with a security bond The bond will be refunded upon departure The bond amounts are as follows: - StudioSuites with 1 bedroom: Up to AU $100 - Suites with 2 bedrooms: Up to AU $200 - Suites with 3 bedrooms: Up to AU $400 Bedding: All bedrooms -except studio and standard suites- have a king-zipped bed that can be split into 2 single beds To split the beds we require notice prior to arrival You can request this in the Special Requests Box at the time of booking New Years Eve: Accommodation for the night of 31 December is charged at time of reservation -or next business day- Additional terms and conditions apply, so please contact the hotel for further information using the contact details found on the booking confirmation Group Bookings: Please note that different policies apply for group bookings of 7 rooms or more Please contact the property using the contact details found on the booking confirmation, for more information